Alpha66 is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and the rights you hold over your data as a user of our platform.
Alpha66 ("Alpha66", "we", "us", or "our") operates the online casino and sports betting platform accessible at https://alpha66.cam (the "Platform"). We are committed to handling the personal data of our users — players, visitors, and prospective members — with integrity, transparency, and in accordance with applicable data protection principles.
This Privacy Policy ("Policy") describes the types of personal data Alpha66 collects when you interact with the Platform, the purposes for which that data is processed, the parties with whom it may be shared, and the rights you hold in relation to your personal information. It applies to all users of the Platform, including Malaysian residents accessing our Services.
This Policy should be read alongside our Terms & Conditions, which govern your overall use of the Alpha66 Platform. By registering an account, accessing the Platform, or using our Services, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
Malaysian Users: This Policy is written with Malaysian users in mind. Alpha66 processes personal data in a manner consistent with internationally recognised data protection standards. Malaysian users are encouraged to review the Personal Data Protection Act 2010 (PDPA) to understand their rights under Malaysian law.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or can reasonably be used to identify a natural person, directly or indirectly — including name, identification number, contact details, financial data, and online identifiers. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, storage, use, disclosure, transfer, or deletion. |
| "Data Controller" | Alpha66, as the entity that determines the purposes and means of processing your Personal Data. |
| "Data Processor" | A third party that processes Personal Data on behalf of Alpha66, subject to binding contractual obligations. |
| "Consent" | A freely given, specific, informed, and unambiguous indication of your agreement to the processing of your Personal Data. |
| "Cookie" | A small text file placed on your device by the Platform to enable functionality, analytics, and personalisation features. |
| "KYC" | Know Your Customer — the identity verification process used by Alpha66 to confirm the identity of Members before processing financial transactions. |
| "Services" | All casino games, sports betting, live dealer games, promotions, customer support, and other features provided through the Alpha66 Platform. |
Alpha66 collects only the personal data that is reasonably necessary for the purposes described in this Policy. The categories of data we collect include:
3.1 Identity & Registration Data
3.2 Contact Data
3.3 Financial & Transaction Data
3.4 Technical & Usage Data
3.5 KYC & Verification Documents
3.6 Communications Data
Alpha66 collects your personal data through the following channels:
Alpha66 processes your personal data for the following specific and documented purposes:
| Purpose | Details |
|---|---|
| Account Management | Creating, maintaining, and securing your Alpha66 Account; processing login authentication; managing account settings and preferences. |
| Service Delivery | Providing access to casino games, sports betting markets, live dealer tables, and other platform features in accordance with the Terms & Conditions. |
| Financial Processing | Processing deposits and withdrawals; reconciling transactions; detecting and preventing fraudulent or suspicious financial activity. |
| Identity Verification (KYC) | Verifying your identity and age (21+ requirement) before processing withdrawals or during periodic reviews; complying with AML obligations. |
| Customer Support | Responding to support queries, account disputes, complaints, and responsible gambling requests. |
| Security & Fraud Prevention | Detecting and preventing unauthorised access, collusion, cheating, money laundering, and other prohibited conduct. |
| Legal Compliance | Meeting obligations under applicable licensing conditions, responding to lawful regulatory or law enforcement requests, and maintaining required records. |
| Marketing (with consent) | Sending promotional offers, bonus notifications, and platform updates by email or push notification, where you have opted in. You may withdraw consent at any time. |
| Platform Improvement | Analysing aggregated usage data to improve platform performance, game selection, and user experience. |
Alpha66 processes your personal data only where a valid legal basis exists. The applicable bases are:
Alpha66 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We share personal data only in the following circumstances and subject to appropriate safeguards:
Alpha66 will never share your personal data with advertisers, data brokers, or third parties for purposes unrelated to the delivery of our Services without your explicit consent.
Alpha66 retains personal data only for as long as is necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by law.
| Data Category | Retention Period |
|---|---|
| Account & Identity Data | For the duration of your account plus 7 years following account closure, to meet AML and licensing requirements. |
| Financial Transaction Records | 7 years from the date of each transaction, in line with standard financial record-keeping obligations. |
| KYC Verification Documents | 7 years from the date of submission or account closure (whichever is later), for compliance purposes. |
| Customer Support Communications | 3 years from the date of last interaction, or longer if related to an open dispute or legal matter. |
| Technical / Log Data | Up to 12 months, unless retained longer for security investigation purposes. |
| Marketing Preferences | Until you withdraw consent or close your account. |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.
The Alpha66 Platform uses cookies and similar technologies to ensure core functionality, improve performance, and (with your consent) deliver relevant content. The categories of cookies we use are:
You may manage cookie preferences via your browser settings. Please note that disabling certain cookie categories may affect Platform functionality. Clearing your browser cookies will remove stored session data and require you to log in again on your next visit.
Alpha66 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Our security framework includes:
Notwithstanding the above measures, no system is completely impenetrable. Alpha66 cannot guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a high risk to your rights, Alpha66 will notify affected users promptly and take all reasonable steps to mitigate harm.
You are responsible for maintaining the security of your account credentials. Do not share your username or password with any third party. Contact [email protected] immediately if you suspect your account has been compromised.
Subject to applicable law and the limitations described below, you hold the following rights in relation to your personal data held by Alpha66. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request".
Request a copy of the personal data Alpha66 holds about you, along with information about how it is processed.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where it is no longer necessary, or where your consent has been withdrawn — subject to legal retention obligations.
Request that we restrict processing of your data in certain circumstances, such as while you contest its accuracy.
Request a machine-readable export of the personal data you have provided to Alpha66, where technically feasible.
Object to processing based on legitimate interests or direct marketing at any time. We will cease processing unless compelling grounds exist to continue.
Alpha66 will respond to all valid data rights requests within 30 days. Where a request is complex or numerous, we may extend this period by a further 60 days, with notification. We may need to verify your identity before processing a request. We will not charge a fee for reasonable requests, but may charge for manifestly unfounded or excessive requests.
Please note that certain rights are subject to limitations where Alpha66 is required to retain data under legal or regulatory obligations (e.g., 7-year AML retention requirements). In such cases, we will explain the applicable restriction when responding to your request.
The Alpha66 Platform is strictly intended for persons aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is carried out during the KYC process and at account registration.
If Alpha66 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to:
If you are a parent or guardian and believe your child has registered on the Alpha66 Platform, please contact us immediately at [email protected] with subject line "Underage Account Report".
Alpha66 operates under international licensing, and certain service providers used to deliver the Platform (including hosting infrastructure and game content providers) may process data in jurisdictions outside Malaysia. Where personal data is transferred internationally, Alpha66 ensures that appropriate safeguards are in place, including:
By using the Alpha66 Platform, you acknowledge that your personal data may be processed outside Malaysia, subject to the safeguards described above.
Alpha66 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or the structure of our services. All updates will be published on this page with an updated "Last Updated" date.
Where a change is material — for example, a new category of data being collected, or a significant new purpose for processing — Alpha66 will notify registered Members via email or in-Platform notification at least 14 days prior to the change taking effect, where reasonably practicable.
Your continued use of the Platform following the effective date of an updated Policy constitutes your acceptance of the revised terms. If you do not accept the changes, you should discontinue use of the Platform and may request account closure.
If you have any questions, concerns, or complaints regarding this Privacy Policy, or wish to exercise any of your data rights, please contact Alpha66's data team using the details below. We aim to acknowledge all privacy enquiries within 3 business days and provide a full response within 30 days.
Alpha66 Privacy & Data Team
Email: [email protected]
Subject line: "Privacy Enquiry" or "Data Rights Request"
Please do not include sensitive personal data (such as passwords, full ID numbers, or payment card details) in your initial contact email. Our team will advise on the secure submission of any documents required.
For responsible gambling concerns, self-exclusion requests, or matters related to problem gambling support, please visit our Responsible Gambling page for dedicated resources.
Privacy is not an afterthought at Alpha66. These six commitments underpin how we handle your personal data every day.
All data in transit between your device and our servers is protected by 256-bit SSL/TLS encryption — the same standard used by major banks and financial institutions.
Alpha66 does not sell, rent, or share your personal information with advertisers or data brokers. Your data is used solely to operate and improve your gaming experience.
You can request access to, correction of, or deletion of your personal data at any time by contacting our support team. We respond to all data rights requests within 30 days.
We don't keep your data indefinitely. Clear retention schedules apply to each data category, and data is securely deleted or anonymised once its purpose has been fulfilled.
We use cookies for platform functionality, performance, and (with your consent) marketing attribution. We don't use third-party advertising cookies that follow you across unrelated websites.
Any third party that handles your data on our behalf — payment processors, KYC providers, game studios — is bound by Data Processing Agreements with strict confidentiality obligations.
Alpha66 handles your personal data with the same care we bring to every aspect of our platform. Play with confidence knowing your information is protected, your rights are respected, and your data is never for sale.
For players aged 21 and above only. Alpha66 operates under international licensing. Malaysian users are responsible for understanding their local laws regarding online gambling.